Data Retention
We keep your account data for as long as your account is active, plus 12 months after closure for legal compliance. You can request deletion anytime.
LEGAL REFERENCE
Your Privacy Matters to Us
We built aplikasi djarum4d around your account security and data protection. Every detail you share — from your QRIS, DANA, OVO or GoPay payment info to your lobby...
Data EncryptedPayment SecurePrivacy FirstIndonesia CompliantAccount Protected
How We Protect Your Information
aplikasi djarum4d collects account details, payment methods and gameplay history to deliver your lobby experience and process transactions through DANA, OVO, GoPay and QRIS. We use industry-standard encryption for all data in transit and at rest. Your information is never sold to third parties. We comply with Indonesian data protection standards and only share data with payment processors and support teams who
need it to serve your account. You can request access to or deletion of your personal data at any time through our support channels.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SUPPORT
Privacy Questions? Reach Out
Team online
Email Support
Send privacy concerns or data requests to our dedicated team. We respond within 48 hours and handle all requests confidentially.
Live Chat
Chat with our support staff during lobby hours. They can walk you through your privacy settings and data options in real time.
Account Settings
Manage your privacy preferences directly in your account dashboard. Update contact info, review login history and control data sharing.
WHY VISITORS TRUST US
Why Your Data Is Safe With Us
SSL Encryption
All traffic between your device and our servers uses 256-bit SSL encryption. Payment details and login credentials are never stored in plain text.
Regular Audits
We conduct quarterly security audits and penetration testing to identify and patch vulnerabilities before they become risks.
Payment Compliance
DANA, OVO, GoPay and QRIS transactions follow PCI-DSS standards. We never handle raw card data or wallet credentials directly.
Data Minimization
We collect only the information needed to run your account and process payments. No unnecessary tracking or profiling happens.
Staff Training
Every team member who touches customer data completes privacy and security training annually. Access is role-based and logged.
Incident Response
If a breach occurs, we notify affected users within 24 hours and work with authorities. We maintain cyber insurance for additional protection.
SIDE BY SIDE
Our Privacy Promise vs. Industry Standard
Third-Party Sharing
We share data only with payment processors (DANA, OVO, GoPay, QRIS), support vendors and legal authorities when required by law.
Cookie Policy
We use session cookies to keep you logged in and analytics cookies to improve lobby speed. No tracking cookies follow you off-site.
Marketing Consent
We never email or SMS you promotions without your explicit opt-in. You can unsubscribe from any message in one click.
Children's Data
aplikasi djarum4d is for adults only. We do not knowingly collect data from anyone under 18 and delete such data immediately if discovered.
International Transfers
Your data stays within Indonesia and Southeast Asia. We do not transfer personal information to countries outside this region.
Policy Updates
We notify you of material privacy changes 30 days in advance. Continued use of your account means you accept the updated policy.
AT A GLANCE
What This Policy Covers
01
Account Registration
Your name, email, phone and ID details are encrypted and used only to verify your identity and prevent fraud on the platform.
02
Payment Information
DANA, OVO, GoPay and QRIS details are tokenized and never stored on our servers. Payment processors handle the actual transaction data.
03
Gameplay Activity
We log your lobby sessions, game history and betting patterns to detect fraud, resolve disputes and improve your experience.
04
Device & Location
We collect your IP address, device type and approximate location to prevent unauthorized access and comply with regional gaming laws.
05
Support Communications
Chat logs, emails and tickets are kept for 24 months to resolve disputes and train our team. You can request deletion after resolution.
06
Analytics & Improvements
We track lobby navigation, button clicks and load times to speed up your experience. This data is anonymized and never sold.
Privacy Policy Questions
We retain your account data while your account is active, plus 12 months after you close it for legal and dispute resolution purposes. You can request deletion of non-essential data anytime through your account settings or by contacting support.
Yes. Open your account settings, go to Privacy & Data, and select Export. We'll email you a complete JSON file of your account info, transaction history and gameplay records within 48 hours.
No. We never sell, rent or share your personal information with advertisers or data brokers. We share data only with payment processors and support vendors who need it to serve your account.
We notify all affected users within 24 hours via email and SMS. We work with Indonesian authorities, offer free credit monitoring where applicable, and publish a transparency report on our security page.
Every promotional email includes an unsubscribe link at the bottom. Click it once and you'll stop receiving marketing messages. You'll still get account alerts and transaction confirmations.
Yes. We never store your wallet credentials or card numbers. Payment processors handle all sensitive data using PCI-DSS encryption. We only store a token that lets us process future transactions securely.
Yes. Go to Account Settings, select Close Account, and confirm. We delete all personal data within 30 days, except transaction records we must keep for legal compliance in Indonesia.